Blocked by hotmail?

Discussion in 'Webmaster Forum' started by Mallard, Dec 21, 2016.

  1. Mallard

    Mallard United Kingdom Member

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    One of my sites serves a monthly newsletter to members. We handle double opt-in, the US can-spam and have Dmarc etc set up, so everything should be above board. It ran fine until this month, when all the hotmail accounts returned it, because hotmail have blocked it. There's no contact details on the rejection, so I can't find out why it is blocked. Does anyone know how to get this type of thing fixed?

    I have spoken to several of the affected members and they'd whitelisted the address. We have no idea why, after a year with no problems, this has happened. Does hotmail not like .in addresses?
     
  2. Jeff
    • Staff / Moderator

    Jeff Canada Administrator Staff Member

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    I don't think that it is anything to do with .in domain - that stuff happens all the time unfortunately. I've tried MailGun.com and that seem to help a lot.
     
  3. Mallard

    Mallard United Kingdom Member

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    Yeah, hotmail seems to be sensitive to this. Doesn't stop the spam from reaching my mailbox with them... If it isn't a domain issue, then I just need to figure out how to unblock it, and they don't make contacting them very easy.
     
  4. Swisslist

    Swisslist United States Member

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    I can't think of the name right now, but there is a provider that set up their service catering to the e-mail marketing crowd. It's still out there, but yeah, hotmail isn't good for what you're doing.
     
  5. Mallard

    Mallard United Kingdom Member

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    Sorry for the confusion. We're not sending out from hotmail, we've got our own mailserver. Hotmail users just aren't receiving emails from us, even when they've been signed up for months. We found a link to raise the issue with microsoft, so we're waiting to hear back.
     
  6. ritchie

    ritchie Kenya Member

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    It must be annoying to have such an experience because the Hotmail users could be feeling sidelined as a result. I hope that you get a response soonest.