I'd like to welcome Mauli Fry to INForum: http://www.inforum.in/members/mauli-fry.7481/ I originally met her when she was at Agreed.com, and she helped me with several domain transactions over there. I believe that before that she worked at Aftermarket.com and TrafficZ.com. In September 2014, Escrow.com acquired Agreed.com. Then in February 2015, Escrow.com hired Mauli on to their team. To be frank, I've found that customer service at Escrow.com is not always great for domainers. However, whenever I have an issue with Escrow.com, I simply contact Mauli, and she fixes everything, and quickly. She's even responded to me when she is on holiday. She's joined INForum so that people here have a direct point of contact with Escrow.com. Please welcome her to the community, and if you ever have an Escrow.com issue, just contact her on the forum directly, and I'm sure she'll resolve things in no time flat: http://www.inforum.in/members/mauli-fry.7481/ Welcome Mauli! Nice to see you here.