Here is another example of what I deem is an " errant or immature " registrar who most likely has poor systems and processes - this somewhat nascent industry is filled with several "also rans" who dont deserve to be here in the first place -
Strange. I've found hosts are often like that, but to see a registrar act like that is unusual. It also opens up a way for competitors of websites registered through TierraNet to shut those websites down.
There is extensive chatter on this and "domain of control" conversations in Hacker News etc. This is a big subject given the size and implications...the brief views on this of mine are -
Unless every option after due diligence has been exhausted this step should not have been taken by the Registrar
Shoot first ask questions later given the ignorance is the norm in that sector
Just because something is in SpamHaus or some other database does not mean a crime is associated with the domain
Zoho - chose a lousy low scale operator for such a global business - Tierra really?
Chose your business service provider carefully - well GD is no better support wise - you will be chatting with a Sai Reddy from Hyderabad who repeats everything like a robot thats on this knowledgebase portal and wont resolve anything even in a crisis...
Also they have their online assets all over and not well managed - its like they could well forget to renew
Some lessons here for sure.....and a very similar experience to mine in 2013 albeit at a micro scale on non operational domains