MITSU.in: I can't unlock domains

IT.com
I already contacted .IN registry few minutes after I received the email yesterday to get the authcodes and unlock my domains but so far my ticket is open and my domains are still locked.

I can get the authcodes from Mitsu control panel but I can't unlock the domains, how can I transfer out more than 100 domains within 15 days if they are locked?

I hope this situation will be solved soon, I have also an important pending sale from many days but I can't transfer the domain to the buyer because the domain is locked.
 
Not as far as I know. The parties are to proceed with arbitration, which I believe is still being set up.
 
Has any time frame been indicated for selecting the arbitars, more than 10 days are over.
 

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