Calling a mistake a scam belittles actual scams.

Prashant Sharan

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Scams versus mistakes and why it’s important

Some people have extreme reactions when something goes wrong at a domain name company: they say they were scammed.

Such was the case last week with the person who thought he’d won a GoDaddy auction, only to find out a network problem caused him to think he’d won when he was really outbid.

Yes, there’s a problem with how GoDaddy’s countdown timer is set up that can lead to this issue. But saying GoDaddy is trying to scam people is very different from what really happened.

Scam is not a word that should be used lightly. The word suggests that someone had malicious intent and purposefully did something. A programming issue is not a scam. It’s a mistake.

Companies should address these issues quickly. They should be held to task if they don’t. Yet, there are two problems with labeling things as scams that aren’t actually scams:

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