I purchased hosting from BigRock a month ago, but I'm not comfortable with this network anymore. Recently had 2 hours downtime and when I messaged them they didn't reply !!! Careless customer support...And they don't even refunding???
I have heard some bad reviews of them. Though their domain prices are really good. I mean compared to GoDaddy and Namecheap they offer the low prices. And they even have good prices on other plans and hosting. So it's just their customer service and technical limitations which are not upgraded so far. That's something one has to look at.