Hi tk,
I've edited my post.
In all fairness, your site was down for 3 days. There was no communication with clients about this. The telephone number listed in your whois was never answered nor did it have voicemail. I contacted Directi and they had no idea what was going on.
I acknowledge that this has happened to several major registrars lately and I'm sure it sucks that it happened to you. I can truly sympathise with that. Still, you've got to admit it's pretty worrisome for your clients when it happens.
You have always given good service in the past, and I understand you're now dealing with my email inquiry - thanks.