Thread: Whiz.in - Down?

Hi tk,

I've edited my post.

In all fairness, your site was down for 3 days. There was no communication with clients about this. The telephone number listed in your whois was never answered nor did it have voicemail. I contacted Directi and they had no idea what was going on.

I acknowledge that this has happened to several major registrars lately and I'm sure it sucks that it happened to you. I can truly sympathise with that. Still, you've got to admit it's pretty worrisome for your clients when it happens.

You have always given good service in the past, and I understand you're now dealing with my email inquiry - thanks.

To clarify, the site was down for few hours not 3 days, i have records of other users registering domains. Resellerclub was implementing the Free DNS for resellers, and it seems like they were doing in batches so not all sites were down at same time.

As for the phone support we have stopped it some time back.

What concerns me is the fact that resellerclub said they had no idea. I am going to raise this issue with their support staff.

Thanks
Tk

TK - Whiz.in was unavailable for at least 3 days. You can see reports of this issue on this forum and Namepros back to the 4th April. Personally, not being able to access my account caused me a lot of inconvenience.

If maintainence is happening on the site then there should be a message saying this however there was only an error page.

I believe you are convinced it was only 3hours but it wasn't. I have always found that Whiz offers a great service and will continue my support...but we're not all imagining this.

fair point actually..