Trouble with the English language for India:
WSJ: Delta Air Ends Use of India Call Centers
Delta Air Lines Inc. said Friday it has stopped using India-based call centers to handle sales and reservations, making it the latest U.S. company to decide the cost benefits of directing calls offshore are outweighed by the backlash from customers.
Delta said it stopped routing calls to India-based call centers over the first three months of the year.
Customers had complained they had trouble communicating with Indian agents, the airline said. Last month, Chrysler LLC said it would move its customer-service center back from India. [snip]